Policies

IN-STORE

 

LAYAWAYS

In-Stock bicycles may be placed in layaway with a minimum deposit of 20%.  We will gladly store your new bicycle for a period of up to 60 days.  Deposits are refundable for the first 30 days. A refund in the form of a store gift card will be issued between 31-60. Special order bicycles are not eligible for layaway terms.  

 

GIFT CARDS

Gift cards and certificates are not returnable or refundable and should be treated as if they were cash. There are no monthly fees for any gift card but they do expire after 5 years.

 

SPECIAL ORDERS

Special order items are not refundable or returnable. Deposits are also non-refundable. This rule applies to any item whether it be a bicycle, accessory, repair part, or apparel.

 

TRADE-IN PROGRAM 

Our trade-in program allows you to trade in a bike for store credit. Limit of 1 trade-in bike per new bike purchase.  If you have additional bikes for trade, the credit will be given on a gift card to be used for your next purchase. Bike shop bicycles (16" wheels* or larger) are accepted.  Department or big-box store bicycles are not. *16" bikes will only be accepted with original training wheels.

 

RETURNS
Bicycles sales are final. Apparel and accessories are returnable for 30 days with original receipt and must be in new and sellable condition. Items that have been purchased using one of our financing programs will not be returnable, refundable, or exchangeable once the contract has been entered with the financing company. If no receipt is present at time of return, a store credit will be issued.

*A restock fee of 15% may apply. 

*For items with manufacturer warranties or policies that extend beyond our in-store policies, we typically will offer a store credit for the duration of their coverage.

*Closeout/Sale/Clearance/Blowout items are not returnable or exchangeable. All sales final for closeouts/sale items.

Products that have been used or modified:
If a product, it's packaging, or tags have been modified, installed, or has had something installed on it, it is not returnable. Shoes that have cleats mounted to them are not returnable. Car racks are not returnable unless they're still in their original sealed unopened package.

Refunds:
Credit card refunds will be credited back to the original card. Cash will be refunded when original payment was made with cash. In certain circumstances, when not enough cash is on hand, a company check will be issued upon the next business day.   In-store credits are valid for 1-year after the issue date.

There are no refunds for items accompanied by only a gift receipt.  Store credit will be issued (or exchanges) for gift receipt returns.

Items that have been placed on sale since original purchase and are not accompanied by an original receipt will be issued a store credit at the sale price.

(We ultimately reserve the right to refuse any return if we feel that any policies or ethics have been compromised. See store manager if any problem arises.)

 

 

 

 

ONLINE

 

SHIPPING

We will only ship to verifiable addresses.  We will not ship items to PO boxes.  Larger items may require a signature.  We use UPS, FedEx, and USPS for domestic shipping.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will only refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be returned to purchaser at their expense as used products are not refundable. (Labor fees are not refundable, i.e., custom built wheels.) 

*A restock fee of 15% may apply. 

*Closeout/Sale/Clearance/Blowout items are not returnable or exchangeable. All sales final for closeouts/sale items.

*For items with manufacturer warranties or policies that extend beyond our in-store policies, we typically will offer a store credit for the duration of their coverage.

Modified Products:
If a product, it's packaging, or tags have been modified, installed, or has had something installed on it, it is not returnable. Shoes that have cleats mounted to them are not returnable. Car racks are not returnable unless they're still in their original sealed package.

Refunds:
Credit card refunds will be credited back to the original card. Cash will be refunded when original payment was made with cash. In certain circumstances, when not enough cash is on hand, a company check will be issued upon the next business day.   In-store credits are valid for 1-year after the issue date.

There are no refunds for items accompanied by only a gift receipt.  Store credit will be issued (or exchanges) for gift receipt returns.

Items that have been placed on sale since original purchase and are not accompanied by an original receipt will be issued a store credit at the sale price.

(We ultimately reserve the right to refuse any return if we feel that any policies or ethics have been compromised. See store manager if any problem arises.)

 

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

 

PRODUCTS AND PRICING

Most products displayed on our website are also available in our store, but please do not assume that just because it is on the site that it is in stock.  Occasionally, prices displayed on website may also differ from store advertised prices.  Pricing errors may occur and we will do our best to correct it as soon as possible.  We reserve the right to correct any inaccuracy even if you have placed an order; we also reserve the right to refuse or cancel any orders whether or not the order has been confirmed and your payment card charged. If your card has already been charged and your order is canceled, we will promptly issue an adjustment to your card account. We apologize for any inconvenience this may cause you.

 

 

LABOR / SERVICE

 

LIFETIME FREE ADJUSTMENTS

We offer complimentary lifetime free adjustments on all new bicycles.  This means we will adjust the brakes and/or gears (derailleurs) free of charge for as long as you own the bike.  Lifetime free adjustments covers normal operational use - not damage from crashes or misuse.  It also does not cover fixing items that have been modified or worked on by anyone other than us.  It also does not cover replacement of parts or bleeding of hydraulic brakes.

 

 

BICYCLE REPAIRS

We guarantee our repair work for a period of 30 days after the bike has been picked up. This policy insures that the work was performed correctly or we will fix it again for free. This does not cover abuse or normal wear and tear from riding. Installed parts are not refundable or returnable.

Custom built wheels are covered by our "One Free True" policy which means that we will true any wheel that we've custom built for free within a period of 180 days.

Bicycle repairs are usually performed either on the spot or within a few days. We always call after the work is completed to insure a timely pickup. Bicycles left over 7 days will incur storage fees. Bicycles left over 30 days will be classified as abandoned.  Signing off on our repair work ticket means you are acknowledging our policy that we are "not responsible for goods left after 30 days," as written at the bottom.

 

WARRANTY

Warranties are specific to each manufacturer offering them.  In most cases, bicycle frames (not forks) are covered by a lifetime limited warranty.  Parts are typically warrantied for 1-3 years depending on the manufacturer and quality level.  Wear items such as tires, grips, bearing, cables, and seat fabrics are usually not covered by a warranty.  Remember that just because something may break, doesn't necessarily mean that it is or will be a warranty.  Many of today's lightweight parts/frames have a limited fatigue life and can only withstand a certain amount of abuse or heavy riding.  Solon Bicycle will attempt to process any and all warranties for items purchased through us only.  Buying directly from a vendor that we happen to sell in store does not qualify for complimentary warranty service through us. There may be and often are labor charges involved if the warranty is service related. Please speak with a manager if you have questions or concerns about any warranty.

 

 

INFORMATION SECURITY

 

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

 

Privacy Policy

Thank you for reviewing our policies regarding any personal information you may choose to provide at our website. We take your privacy very seriously and carefully protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide. We do not share your information with anyone else unless you've approved of such sharing in advance.

 

What Information We Collect

The following types of information may be collected at this website  (if you volunteer it):

-your e-mail address

-your first and last name

-your street address, city, state and ZIP Code

-pertinent information specific to an event or activity (where relevant)

 

More About E-Mail & Postal Addresses:

If you supply us with your e-mail and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events.

If, later, you decide you no longer wish to receive such messages, you may let us know by sending an e-mail, calling or writing us. To ensure we correctly identify you (many names are similar), please be sure to include your complete name and address and all e-mail addresses that may be associated with your record. This helps us accurately locate your information in our file. Such information will only be used to comply with your request.

If you would like to see your contact information we have on file, please stop in or let us know to what address you'd like us to send a copy.